FAQ

❓Frequently Asked Questions❓

What are the delivery times for your products?

We process all orders within 1-3 business days. Delivery times depend on your location:

  • France: 5 to 10 working days
  • Europe: 7 to 14 working days
  • International: 10 to 20 business days

You will receive an email with a tracking number as soon as your order is shipped.

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and times vary depending on your country. You can view this information during checkout.

What types of jerseys do you offer?

Player version jerseys (professional)

Player version jerseys are designed with ultra-light and fitted technical materials. They require special care:

  1. Washing :
  2. Preparation :
  3. Drying :
  4. Ironing :

Fan version jerseys (replicas)

Fan version jerseys are slightly more durable, but they also require precautions:

  1. Washing :
  2. Preparation :
  3. Drying :
  4. Ironing :

Additional tip:

  • Wash swimsuits alone or with light clothing to avoid friction.
  • If your jersey gets stained, treat the stain immediately with a damp cloth or mild solution.

By following these tips, your jerseys will stay in perfect condition for a long time, whether you wear them during a match or to support your favorite team!

How to wash and maintain player and fan version jerseys?

Player version jerseys

Player version jerseys are designed with ultra-light and fitted technical materials. They require special care:

1. Washing:

  • Wash in cold water (maximum 30°C) on a delicate cycle.
  • Use a mild detergent, without bleaching agents or softeners, to avoid damaging the technical fibers.

2. Preparation :

  • Turn the jersey inside out before washing to protect the prints (logos, numbers, names).

3. Drying :

  • Avoid tumble drying. Air dry on a hanger or flat, away from direct sunlight.

4. Ironing :

  • Never iron directly on designs or logos. Use a cloth between the iron and the jersey if necessary.

Fan version jerseys

Fan version jerseys are slightly more durable, but they also require precautions:

1. Washing:

  • Wash at 30°C maximum on a normal or delicate cycle.
  • Avoid harsh products (bleach, fabric softeners) to preserve colors and patterns.

2. Preparation :

  • Turn the jersey inside out to protect the printed elements.

3. Drying :

  • Do not tumble dry as heat may damage iron-on logos. Air dry.

4. Ironing :

  • Iron at low temperature and only on the reverse side, avoiding printed areas.

Additional tip:

  • Wash swimsuits alone or with light clothing to avoid friction.
  • If your jersey gets stained, treat the stain immediately with a damp cloth or mild solution.

By following these tips, your jerseys will stay in perfect condition for a long time, whether you wear them during a match or to support your favorite team!

Can I return or exchange an item?

Yes, we accept returns or exchanges within 14 days of receiving your order, as long as the item is unworn, unwashed and in its original packaging. Please contact us via our contact form to start the process.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track your package directly on our website or on the carrier's website.

What payment methods do you accept?

We accept the following payment methods:

  • Bank cards: Visa, MasterCard, American Express
  • PayPal

How can I be sure of the correct size?

We recommend that you consult our size guide available on each product sheet. If you are hesitant between two sizes, do not hesitate to contact us, we will be happy to help you.

Do you offer custom jerseys?

Yes, we offer a customization service for some jerseys. You can add a name, number or even a specific patch according to the options available on the product sheet.

What if I receive a defective or incorrect item?

We apologize for this inconvenience. If this happens, please contact us immediately with a photo of the product in question. We will send you a replacement item or issue a refund.

Can I get discounts for bulk orders?

Yes, we offer preferential rates for group orders (clubs, associations, etc.). Contact us directly via our form for a personalized quote.